Refund and Return Policy

At Messy Nest Co, we are committed to providing you with high-quality, handcrafted wooden products. We understand that sometimes a return or refund may be necessary. This policy outlines our guidelines for returns and refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must initiate the return within [Number] days of receiving your order.
  • You must provide proof of purchase, such as an order number or receipt.

Certain items are not eligible for return, including:

  • Custom Orders: Due to the personalized nature of custom orders, they are generally non-refundable and non-returnable. However, if the item is defective or does not meet the agreed-upon specifications, please contact us to discuss a resolution.
  • Sale Items: Items purchased on sale or with a discount may be subject to a modified return policy, as indicated at the time of purchase.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at [Your Email Address] within [Number] days of receiving your order to request a return authorization. Please include your order number and a brief explanation of the reason for the return.
  2. Once your return is approved, we will provide you with a return shipping address and any specific instructions for packaging and shipping the item.
  3. Carefully package the item in its original packaging, if possible, and ship it to the address provided. We recommend using a trackable shipping method and insuring the package for the value of the item.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process a refund to your original method of payment within [Number] business days.

Please note that the original shipping charges are non-refundable, unless the return is due to our error (e.g., you received the wrong item or the item was defective).

4. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [Your Email Address] within [Number] days of receiving your order. Please provide photos of the damaged or defective item and its packaging. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.

6. Return Shipping Costs

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or the item was defective). In such cases, we will provide you with a prepaid shipping label or reimburse you for the return shipping costs.

7. Custom Orders

As mentioned earlier, custom orders are generally non-refundable and non-returnable. However, if the item is defective or does not meet the agreed-upon specifications, please contact us to discuss a resolution. We are committed to ensuring your satisfaction with your custom order.

8. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

[Your Email Address]
[Your Phone Number]